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Welcome
Ordering
Send an email with the article code and size you are interested in, and we will check it for you!
Send us a photo of the packing slip and the shipping box as you received it, and we will find out what went wrong for you.
Haven’t you received an e-mail that your package has been sent yet? Send us an e-mail as soon as possible with the subject “change address”. We will then see if we can still adjust it. If the order has already been registered with DHL, check the tracking link the next day where you can choose 'arrange something else'.
Unfortunately, it isn’t possible to cancel or change the order. If you don’t wish to receive your order, we advise you to refuse the order as soon as the postman arrives at your door. Our delivery partner will arrange for the order to be returned to us. After receiving the return, we will transfer the money back to the account you paid with within 7 days.
Unfortunately, it is not possible to combine two orders.
Unfortunately, it is not possible to add an item to an order that has been placed. We therefore recommend ordering the product in a new order.
If you also didn’t receive a confirmation in your spam folder, please send us an e-mail with your name and address, so we can send the confirmation to you.
Send us an e-mail about which product you’re trying to order in which size and indicate what goes wrong when you try to order it. We’ll figure out how we can solve this.
If you ordered before 8.30 pm on a weekday, you’ll receive a DHL Track & Trace code within 24 hours to track the shipment. If you haven’t received it, please send us an e-mail with your order number and we’ll look into it.
Yes, it’s possible to place an order without an account.
The sales prices that we set in our webshop are carefully chosen. However, we have no insight into the pricing policy of other players in the market. Promotional discounts may also vary in different periods. In addition to high quality and good service, we regularly offer our customers appealing offers. We therefore advise you to visit our stores or online shop regularly for the promotions and offers.
Payment
This problem almost always has to do with cookies. Delete all cookies and try to place the order again. If it still doesn't work after this, try placing the order in an incognito mode. If it still doesn't work after this, please send us an email with a screenshot of the page you're stuck on.
You can pay for your order at the webshop safely and easily via Adyen. You can pay with major credit card companies and PayPal. Depending on the country, other payment methods may apply (Klarna, IDEAL, etc.), which will be visible in the checkout of your order.
A return will be processed within seven days after we received it. If you haven’t received any money after these seven days, please send an e-mail with your order number, article code(s) of the product you returned + DHL Track & Trace code of the return, so we can check this for you.
If your order is returned to our warehouse for any reason, an automatic return process will start, and you’ll receive the paid amount back to your bank account within 7 days after we received your package. Please note that €2.95 will be held back from the paid amount, these are the processing costs of the return. If you wish to receive the order again, we advise you to place a new order.
You can find the invoice in the envelope you received with your order. If it’s not included, please send us an e-mail with your order number so that we can send it to you digitally.
The shipping costs will also be refunded to the account you paid with. Please note that €2.95 will be held back from the paid amount. These are the processing costs of the return.
You can pay with all major credit cards.
All the prices include VAT.
Click on the shopping cart icon at the top, and then click on 'shopping cart'. On the right side under 'Overview' you will find 'Enter promo code'. When you have clicked on it, you can enter the discount code.
The shipping costs vary with every country and shipping method. View the ’Shipping’page
With Klarna you can pay afterwards in our webshop in most countries. Not everyone can simply pay with Klarna. If you try to pay with Klarna, a credit check will be done to see if you can order for the chosen amount. This check looks at 3 factors: your payment history with Klarna, the amount for which you want to order, external information from a credit reference agency.
Shipment
This is different for every country and shipping method. Please see the ’Shipping’ page
If you haven’t received an e-mail (check your spam folder) from DHL containing a DHL Track & Trace code to track the shipment, please send us an e-mail in which you state your order number and indicate that you haven’t received a DHL Track & Trace code yet. Then we will provide you with the link to track the shipment.
In the check-out you can indicate the country of delivery. For all countries we deliver to, you will be forwarded to payment after selecting this country.
Our delivery times are indicative and not a guarantee. Packages can be unexpectedly delayed by the postal services. The Off The Pitch webshop has no control over this and cannot be held liable for such delays. Any delays incurred at the customs of the relevant country are at the customer's risk.
We deliver with DHL Parcel or DHL Express.
For deliveries outside the EU, any import duties for certain products are for the customer. The customer should be aware of the import regulations in his/her country prior to ordering. The Off The Pitch webshop has no control over this and cannot be held liable for this.
If you haven’t received an e-mail (check your spam folder) from DHL containing a DHL Track & Trace code to track the shipment, please send us an e-mail stating your order number and indicating that you haven’t received a DHL Track & Trace code yet. Then we will provide you with the link to track the shipment.
Exchange and returns
A return will be processed within seven days after we received the package. If you have not received any money after these seven days, please send an e-mail with your order number, article code(s) of the product you returned + DHL Track & Trace code of the return, so we can check this for you.
An exchange can be done by ordering the desired item and then returning the old item to us. You should have received a return sticker with your order. This can be pasted over the old sticker and can be returned to us. More information about returns can be found ’here’.
If you aren’t satisfied with a purchase, you can return it without giving any reason within the trial period of 14 working days. We will then refund the purchase amount of the returned items within 7 days after we received the return. Please note that € 2.95 will be held back from the paid amount, these are the processing costs of the return.
It may be that a return label was accidentally not included in the box. Send us an e-mail with your name and order number so that we can send you the return label digitally.
We are sorry that you received the wrong product! Could you provide us with photos of your packing slip in an email, of the item you received, and the packaging of the item with the SKU number on it? Then we can find out exactly what went wrong and help you with this problem.
For return packages, an amount of €2.95 will be held back from the original purchase amount.
You can find the conditions here.
You can find the steps for a return hierhere.
Please use the following return address:
Off The Pitch
Attn. Webshop
Havenkade 2-S
3281 LS Numansdorp
The Netherlands
You have 14 days after receiving the order to return the order.
Warranty
We are very sorry to hear you have a complaint! Explain clearly in an e-mail how the complaint was developed and add additional photos showing the item in it’s entirety and a photo clearly showing the defect. If you put your complaint + your order number in the e-mail, we can handle the complaint as quickly as possible.
Complaints about orders not older than 6 months will be processed. In the event of an unfounded complaint, the costs incurred will be for the customer. If a complaint is justified, the Off The Pitch webshop will decide whether the article will be (partially) repaired, (partially) replaced or (partially) credited. An item returned for warranty assessment must be clean and dry. Wet or dirty shoes will not be accepted.
Stores & Services
You can’t pick up your online order in the store.
You can return your online order to the store, they’ll then pass on the order number to the webshop, so a refund can be made. Unfortunately, an exchange isn’t possible.
Not all sizes available on the webshop are available in the store and vice versa. You can send us an e-mail with the item code and size, so we can check if it is still in the store.
Product information
To maintain the excellent performance of your shoes for a long time, we recommend that you take good care of your shoes and clean them regularly. You can keep your sneakers looking good by following a few simple cleaning steps: 1. Dry brush. Remove dirt from the outsole, midsole and upper with a dry, soft shoe brush. You don't have a shoe brush? No problem — an old toothbrush works just fine. Make a gentle cleaning solution. Mix warm water with a small amount of mild laundry detergent. Wash the laces. Remove the laces and sprinkle a little of the soapy water over them. Wash the laces, rinse and dry with a soft cloth. 2. Wash the soles. Put some of the soapy water on a soft bristle brush and brush the outsole and midsole. Dry them with a soft cloth. 3. Wash and pat. Use the soapy water and a soft brush or soft cloth to clean the upper. 4. Use a dry microfiber cloth or soft cloth to absorb as much soapy water and dirt as possible. Repeat if necessary. 5. Air dry. Let the shoes air dry at room temperature. 6. We do not recommend machine washing or tumble drying your shoes or using aggressive detergents (such as bleach). You will get the best results if you clean your sneakers as soon as they get dirty.
For deliveries outside the EU (including Bosnia), any import duties for are for the account of the customer. The customer should be aware of the import regulations in his/her country prior to ordering. The OTP Online Store has no control over this and cannot be held liable for it.
The Netherlands, Belgium, Luxemburg, Germany, United Kingdom
Orders up to €59,95 = €4,95 / £4,95
Orders above €59,95 = free delivery
Expected shipping time: 1-2 business days
Spain
Orders up to €99,95 = €4,95
Orders above €99,95 = free delivery
Expected shipping time: 4 business days
Express orders = €11,95
Expected shipping time: 1-2 business days
France, Portugal, Austria and Italy
Standard delivery orders = €9,95
Expected shipping time: 2-4 business days
Express orders = €11,95
Expected shipping time: 1-2 business day
Croatia, Romania, Bulgaria, Hungary, Slovenia, Czech Republic, Slovakia, Poland, Greece, Ireland, Finland
Standard delivery orders = €9,95
Expected shipping time: 3-4 business days
Express orders = €19,95
Expected shipping time: 1-2 business day
Rest of Europe
Express orders = €19,95
Expected shipping time: 1-3 business days
United States
Express orders = €19,95
Expected shipping time: 2-4 business days
Australia and rest of the world
Express orders = €39,95
Expected shipping time: 3-5 business days
Worldwide shipping times can vary. The above shipping time is an estimation. Place your Standard Delivery order before 8.30 pm & Express before 3 pm and we will hand over your package to DHL that day.
Once your package arrives at the depot, DHL will send you a new notification about the estimated delivery time. If this doesn't fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery will take place.
NOTE: If a package is unable to be delivered due to an incorrect or incomplete (delivery) address, we will still charge for shipping. Remember to check if your address is valid and complete.
If for any reason you are not happy with your purchase, you may return your order within 14 days of receiving the order for a refund. We will refund the purchase amount within 7 days after receiving the return. If you received a free product together with your purchase and you would like to return it, this additional product must be returned as well; otherwise additional costs will be charged.
Return conditions
Your return should apply to the following conditions:
- Return shipment is provided with a completed return form.
- All items are in a state that corresponds with normal 'fitting behaviour' – as you would fit in a regular store.
- All items are packed in their original and undamaged packaging.
- All original labels and tags are still attached to all items.
Return instructions
Returning to us is at your own expense. Please use the following return address:
Off The Pitch
Attn. Webshop
Havenkade 2-S
3281 LS Numansdorp
The Netherlands
*The processing costs of your return are €2.95 and will be deducted from the purchase price.
Exchange
If you want to exchange a webshop order, you must return the original product in the first place. Afterwards, you can place a new order in our webshop.
- Article 1. Definitions
- Article 2. Relevance
- Article 3. Offers and tenders
- Article 4. Order Confirmation and Agreement
- Article 5. Price
- Article 6. Delivery
- Article 7. Warranty
- Article 8. Receipt
- Article 9. Liability
- Article 10. Transfer of risk
- Article 11. Payment
- Article 12. Right of termination of the contract
- Article 13. Complaints
- Article 14. Intellectual Property
- Article 15. Force Majeure
- Article 16. Applicable law and disputes
Article 1. Definitions
off-the-pitch.com is operated by or on behalf of Premium Inc. Retail B.V., Piekstraat 71, 3071 EL Rotterdam The Netherlands.
Article 2. Relevance
1. These Conditions apply to every offer, tender and agreement between the Off The Pitch webshop and a Customer on which the Off The Pitch webshop has declared to apply these Conditions, insofar as parties have not explicitly deviated from these Terms and Conditions in writing.
2. The relevant Terms and Conditions also apply to agreements between the Off The Pitch webshop and any third parties engaged by the Off The Pitch webshop for delivery.
3. These General Terms and Conditions also apply to employees of the Off The Pitch webshop and its management.
4. The applicability of any purchase or other Conditions of the Customer is expressly rejected.
5. If these provisions or several provisions of these Terms and Conditions are at any time partially or completely annulled, the remainder of these Terms and Conditions will remain applicable. If such event occurs, Off The Pitch webshop and Customer will consult with each other in order to reach an agreement on new provisions for those that were declared wholly or partially null and void. These will then be compiled and replaced with maximum respect for the objectives and scope of the original provisions.
6. If there is any uncertainty regarding the interpretation of these or more provisions of these General Terms and Conditions, such interpretation shall be made in the spirit of these General Terms and Conditions.
7. Should situations arise between parties not covered by these General Conditions, such situations should be assessed in the spirit of these General Conditions.
8. If the Off The Pitch webshop does not continuously ask for strict compliance with these General Terms and Conditions, this does not imply that the provisions contained therein would not apply, or that the Off The Pitch webshop loses its rights to strict compliance with these Terms and Conditions in any way or to any extent whatsoever in other cases.
9. The Off The Pitch webshop reserves the right to change the General Terms and Conditions and the content of its website.
Article 3. Offers and tenders
1. All offers and special promotions of off-the-pitch.com are non-binding, unless a deadline for acceptance is stated in the offer. An offer or a promotion expires if the product to which the offer or promotion relates is no longer available in the meantime.
2. Off The Pitch cannot be held to its offers or promotions if it can reasonably be expected of the Customer that in the offers or promotions, or a part thereof, an apparent error or an error in the writing could have been identified.
3. Prices that are included in an offer or special promotion, include VAT, packaging, shipping and administration costs, unless otherwise indicated.
4. Off The Pitch is not bound by any acceptance (whether by the provisions mentioned below or otherwise) that differs from what is included in the offer or special promotion. In that case, the acceptance is not in accordance with the offer or special promotion, unless off-the-pitch.com indicates otherwise.
5. Compound offers do not oblige off-the-pitch.com to perform part of the order at a proportionate amount of the quoted price. Offers and/or special promotions do not automatically apply to future orders.
6. Special promotions do not automatically apply to repeat orders.
Article 4. Order Confirmation and Agreement
1. As soon as possible upon receipt of an order, the Off The Pitch webshop will send a confirmation of the order, except in cases where the Off The Pitch webshop cannot reasonably be expected to comply with the contract with the customer. Off The Pitch webshop reserves the right, for whatever reason and in its sole discretion, not to accept an order and therefore not to confirm the order. Reasons are not limited to: stock availability, problems with receiving an order, or problems with completing an order. On the other hand, there may also be other circumstances that may lead to the rejection of an order.
2. As soon as the Off The Pitch webshop receives an order, the customer will be informed by email about the availability of the ordered products. If a product is (temporarily) unavailable, consultation with the customer will follow. After consultation with the customer, the final order will be agreed and confirmed by the Off The Pitch webshop. To be able to receive the ordered products, the customer has to make the payment in advance.
3. In exceptional cases, it is possible that some products of the agreed and paid order, for whatever reason, are no longer available. In such a case, the products that are not available at that time will be placed in back order. Delivery (transport) costs related to a backorder delivery are for the account of the customer. The customer has the right to refuse a backorder delivery. The customer must notify the Off The Pitch webshop by email. In such a case, the customer will be credited for the value of the products in back order status.
4. This agreement contains all made arrangements between the customer and the Off The Pitch webshop, replacing all previous agreements, regulations and/or agreements between the customer and the Off The Pitch webshop.
5. Unless there is evidence to the contrary, Off The Pitch webshop’s records constitute a valid proof of assigned orders, payments made to Off The Pitch webshop by customer, and of the deliveries made by the Off The Pitch webshop, recognizing that electronic communication can serve as proof. By accepting these General Terms and Conditions, the customer acknowledges this as well.
Article 5. Price
1. The total amount stated on the order confirmation is final and includes the costs of the processing, the packaging material and the transport of the ordered products.
2. Within the EU, levies or taxes are subject to European regulations.
3. The Off The Pitch webshop will only send a separate invoice to the address submitted by the customer after an explicit request from the customer.
4. The Off The Pitch webshop is entitled to change prices and correct any errors. If the customer has ordered on the basis of a (protected) published price list and the prices were planned to be changed, then the customer will be informed by email. If a price change has been uploaded, the customer has the right to cancel the order within the next 2 days. The Off The Pitch webshop cannot be held responsible for any (printing) errors in its prices or Conditions.
Article 6. Delivery
1. As soon as possible after an order has been accepted by the Off The Pitch webshop, the products will be offered to DHL. DHL will then deliver the package to the address indicated by the customer, unless previously otherwise agreed in writing with the customer.
2. Delivery times given to the customer in writing are indicative and not binding. Packages may be unexpectedly delayed by the postal services. the Off The Pitch webshop has no control over this, and cannot be held liable for such delays. Any delay due to customs clearance in the destination country is at the risk of the customer.
3. The delivery time starts from the moment we hand over the package to DHL or other postal services.
4. If a package (sent from the Netherlands) has not arrived within the specified period, no action will be taken for at least 4 weeks. The reason for this is that the delayed shipment is often still delivered within the mentioned period.
5. For deliveries outside the EU, any import duties for are for the account of the customer. The customer should be aware of the import regulations in his/her country prior to ordering. The Off The Pitch webshop has no control over this and cannot be held liable for it.
6. Any costs related to the delivery shall be borne by the customer.
7. The customer is obligated to accept the purchased products at the time they are made available or transferred to him.
8. If the customer refuses to accept the products, or fails to provide instructions or the correct address, then the products intended for delivery will be stored at the customer's own risk. Any additional costs for repeated delivery attempts or storage of these products will be charged to the customer.
9. Not all shipments are automatically insured. Insurance of a shipment depends on value and/or content of the shipment as well as customer requirements. If, after consultation with the Off The Pitch webshop and providing the customer has agreed on the insurance, a shipment is lost or damaged during transport, the Off The Pitch webshop will request the carrier concerned to conduct an investigation.
10. The Off The Pitch webshop can only comply with the delivery terms if the customer has provided the Off The Pitch webshop with the relevant data necessary for delivery.
Article 7. Warranty
1. The Off The Pitch webshop guarantees that all products delivered will at least comply with the guarantees given by the OEM (Original Equipment Manufacturer). The Off The Pitch webshop will do its utmost to ensure that the ordered products are handled during operation with the greatest possible care and meet the requirements of proper packaging for shipping.
2. No warranty will be given on products of which it is clear that:
1. The customer or third parties have unknowingly altered the products or tried to alter the products without written consent.
2. The products have been used for purposes other than those for which they are intended.
Article 8. Receipt
1. The Customer is obliged to check the delivery (or have it checked) immediately when the products are made available to him or when the transport services deliver them. During such an inspection, the customer is obliged to check whether the quality and/or number of the delivered products correspond to what has been agreed and whether they meet the requirements agreed by the parties with regard to the delivery. The Off The Pitch webshop must be notified within 48 hours of discovery of any defects found by sending an email to service@off-the-pitch.com stating the number mentioned on the packing slip.
2. If the customer receives a delivery with clearly damaged packaging and/or suspects the contents of the packaging are damaged, the customer is required to take the following actions:
1. Take pictures of the package as it was delivered.
2. Indicate on the receipt or delivery note that the package was delivered with damages.
3. Demand a copy of the receipt/delivery note (or make a copy). The company that delivered the products can then leave.
4. Immediately check the contents of the package(s). If the contents of the shipment are damaged, the customer should report this damage within 48 hours in as much detail as possible to the Off The Pitch webshop including photographic evidence. Only then can claims for damaged products be accepted and examined by the Off The Pitch webshop. The Customer shall enable the Off The Pitch webshop to investigate the complaint, or to have it investigated.
5. Products can only be returned upon confirmation and receipt of written permission of the Off The Pitch webshop.
6. In the event that damaged products are returned by the customer, the transport costs shall be borne by the customer. Replacement of the damaged products will be at the expense of the Off The Pitch webshop.
Article 9. Liability
1. In cases where the Off The Pitch webshop is liable, this liability will be limited to what is included in these provisions.
2. If products delivered by the Off The Pitch webshop are not in good condition, the liability of the Off The Pitch webshop is limited to what is stipulated in our General Terms and Conditions under "Warranty".
3. In the event of consequential damage, the Off The Pitch webshop will limit itself to the replacement or refund of the purchase price of the delivered products.
4. The customer is personally responsible for the choice, storage and handling of the products. The Off The Pitch webshop is not liable for any damage caused as a result of deliberate intention, guilt and/or culpable action, or injudicious or improper use by the customer.
5. The Off The Pitch webshop is not liable for any damage, of whatever nature, that may be or is caused by incorrect and/or incomplete information provided by the customer.
6. The Off The Pitch webshop is only liable for direct damage in case of obvious lack of care in providing proper transport packaging and deliberate non-compliance with rules of conduct that have previously been agreed to in writing with the customer.
7. The Off The Pitch webshop is never liable for indirect damage, including consequential damage, loss of profit, missed savings and losses as a result of business stagnation and/or other types of stagnation.
8. In any case, the liability of the Off The Pitch webshop, where applicable, is limited to the amount paid by the insurer.
9. The Off The Pitch webshop cannot be held liable for printing errors, writing and/or counting errors, incorrect interpretations of product information, offers, order confirmations or invoices, incorrect use of products and/or materials, nor for the consequences thereof.
10. The limitations of liability mentioned in this article do not apply if the losses can be attributed to deliberate intention or gross negligence of the Off The Pitch webshop.
Article 10. Transfer of risk
1. Risks arising from loss of or damage to products specified in the agreement shall be transferred to the customer from the moment that these products are legally and/or actually delivered to the customer or to third parties appointed by the customer.
Article 11. Payment
1. No rights can be derived from incorrect prices and/or images.
2. Payment must be made using the payment methods offered on off-the-pitch.com. Processing and shipping of the ordered products takes place after payment by the customer.
3. The Off The Pitch webshop will never make customer data available to third parties and will act in accordance with Dutch legislation (including the General Data Protection Regulation).
Article 12. Right to terminate the contract
1. After purchase, the customer has the right, for a period of 7 working days, to cancel the purchase, without giving any reason. The Off The Pitch webshop must be notified in writing within 14 working days after the purchase. Any costs for returning the products are for the account of the customer.
2. The customer can only cancel the purchase without giving any reason, if the products concerned can be returned complete, unused, undamaged and in their original packaging.
3. The customer is fully responsible for the return, the method of shipment and any insurance of the shipment.
4. If, in case of a return to the Off The Pitch webshop, it appears that the return packaging is damaged or that the returned products do not meet the Conditions stated under paragraph 2 of this article, the Off The Pitch webshop will inform the customer of this within a maximum of 2 working days.
5. Paragraph 1 of this Article shall not apply to Accessories and Clearance Sales.
Article 13. Complaints
1. If the delivered products do not meet the customer's expectations as a result of breakage, damage or incorrect delivery, the customer shall notify the Off The Pitch webshop within 48 hours after receipt of the products. If the Off The Pitch webshop has not received a complaint within this period of 48 hours, it is deemed that the delivery was in accordance with the order.
Article 14. Intellectual Property
1. The Off The Pitch webshop reserves all rights and powers which belong to it by virtue of the Dutch Copyright Act (Auteurswet) and any other laws and intellectual property laws.
2. The Off The Pitch webshop is the owner and/or licensee of all copyrights, database applications, (private) brands and other intellectual property rights on this website. Concept, structure, layout and design are the exclusive property of the Off The Pitch webshop.
3. If the aforementioned items are used by the customer it will only be limited to him- or herself and the items will not be reproduced, published or brought to the attention of third parties without the prior written consent of the Off The Pitch webshop.
Article 15. Force Majeure
1. Neither the Off The Pitch webshop nor the customer are deemed to fulfil any of their obligations if they are prevented from doing so as a result of circumstances that cannot be attributed to fault and if the obligations would be contrary to the applicable legislation, a legal act or parts thereof.
2. In addition to what is considered to be force majeure by law and jurisprudence, in these General Terms and Conditions force majeure is understood to be all external causes, foreseen or unforeseen, over which the Off The Pitch webshop has no influence and as a result of which the Off The Pitch webshop may not be able to fulfill its obligations.
3. The Off The Pitch webshop reserves the right to invoke force majeure if the circumstances as described above apply after the Off The Pitch webshop was deemed to comply with its obligations.
Article 16. Applicable law and disputes
1. All legal relationships to which the Off The Pitch webshop is a party, even if it concerns a relationship that is wholly or partly located abroad or if the party involved in the legal relationship is a resident of a foreign country, shall be assessed solely on the basis of Dutch law. The UN Convention on the International Sale of Products does not apply.
2. Before the parties appeal to the courts, they shall make every effort and do their utmost to settle any risen by mutual agreement.
Off The Pitch and its group companies (Premium Inc B.V.) consider the protection of your privacy and safety as very important.
Data processing
When you visit this website, place an order, subscribe for the newsletter, ask us a question or participate in a contest or survey on this website, we ask you to submit, among other things, your name, address, bank and/or payment details. Off The Pitch will use these data for the following purposes:
- to provide and invoice our services;
- to process your order and to inform you on its progress;
- to provide you with information on Off The Pitch organisation, products and activities;
- to provide information to third parties if this is necessary for them to be able to perform their work for Off The Pitch or by virtue of any legal obligations;
- to answer any questions, you may have. If you registered for the Off The Pitch membership, Off The Pitch will use these data for the following additional purposes:
- to send you special offers and/or newsletters by email, text message and/or regular mail concerning the Off The Pitch membership;
- to create offers that are in line with your preferences and purchases.
If you joined in a prize contest, Off The Pitch will use these data for the following additional purposes:
- to provide you with information on the results of prize contests.
Finally, we record information (among other things the IP address used) for composing user statistics and for securing the website.
All data, including but not limited to, your personal data and purchase data will be processed by data controller Premium Inc Retail B.V., Piekstraat 71, 3071EL Rotterdam, The Netherlands. For the purposes set out in this Privacy Policy, all data may be exchanged between the Premium Inc group of companies, including those based in countries within and outside the EU, and including Premium Inc subsidiaries that run the Premium Inc Webshops in your country under the instructions of Premium Inc B.V. For the purpose of analizing the purchase history for marketing purposes, your data can be stored on third party servers. Those third parties store and process your data under instructions of Premium Inc B.V. This analysis will only be used by Off The Pitch. Unless provided otherwise herein, your data will not be made available to third parties.
Off The Pitch membership
The Off The Pitch membership is the loyalty program for customers of Off The Pitch Stores. If you are at least 18 years old, you can register as a member for free in a Off The Pitch Store or via Off-the-pitch.com. You agree to receive special offers, newsletters by email, regular mail and/or text message from Off The Pitch concerning Off The Pitch products and Off The Pitch activities, including invitations to special events. If you no longer wish to receive these, you may terminate your membership to the Off The Pitch membership at any time by notifying Off The Pitch via the unsubscribe link in the newsletter footer.
Your rights
You have the right to inspect the data recorded by Off The Pitch concerning you at any time. If (part of) these data are incorrect, you may request Off The Pitch to adjust, supplement, remove or screen those data. Please send your request to: service@off-the-pitch.com or by regular mail: Off The Pitch, Piekstraat 71, 3071EL Rotterdam, the Netherlands. If you do not wish to receive any marketing information on Off The Pitch, its organisation or its products, please send an email to: service@off-the-pitch.com.
Cookies
A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website. Cookies may be used to store your passwords and user ID’s, preferences of start pages, ordering status on a website, personalisation or website tracking (e.g. targeted marketing). The information stored in a cookie may later be read from your browser in order to –among other functions- deliver a page tailored to you or to automatically log in.
Use of cookies
Cookies allow you to make full use of the online shopping and personalized features available on this website. Cookies also help us to provide you with the best shopping experience possible by giving us information which we use to improve the usability and the performance of this website. Furthermore, we use tracking pixels in our email newsletters to track clicks back to our website.
How to change your cookie settings and withdraw your consent
Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you continue to access this website. By using and browsing this website, you consent to cookies being used in accordance with this cookie policy. If you do not consent to the placement of cookies, or you wish to withdraw your consent, you can remove existing cookies from your browser and prevent new cookies being placed by changing your browser settings. How to do this will depend on the browser you use. You can find this information regarding the following browsers here:
Google Chrome
Internet Explorer
Mozilla Firefox
Safari
However, if you do this, it may happen that you will be unable to make use of all options on our website. You may also adjust your browser in such a way that you will be notified if a cookie is placed on your computer. Please bear in mind that certain cookies are needed for the website to be able to run.
Cookies used on this website
Cookies on this website that do not require approval
Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. They are only saved on your computer while you are actually browsing the website.
Cookies on this website that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfil important functions. Without these cookies, features that enable our website to be used easily will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers and other relevant communications to you that are tailored to you personally.
Categories of Cookies used on this website
Strictly necessary cookies
These cookies are essential for the operation of the website and are used by Off The Pitch for technical purposes such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products. These cookies are session cookies, which typically store information in the form of a session and they are stored in temporary memory and are erased when you close the web browser.
Performance cookies
These cookies gather information about how a website is used. They are used by Off The Pitch to collect statistical information about the number of visitors that use the website through the link in the email newsletters, to measure the success of the newsletters; to collect statistical information about how visitors use this website in order to improve the way the website works and measure the success of competitions and campaigns. These cookies are used exclusively to improve the performance of the website, and with it the user experience. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
Functional cookies
These cookies enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalised functions. They are used by Off The Pitch to distinguish you from other users of the website, so Off The Pitch can personalize your shopping experience by making this website and the advertising displayed on it more relevant to your interests and can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
Marketing and Retargeting cookies
These cookies are used to deliver adverts and other communications more relevant to you and your interests. They are used by Off The Pitch to make relevant offers to you outside of the off-the-pitch.com website. Furthermore, Off The Pitch uses cookies to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
First and Third party cookies
Both session cookies and persistent cookies are used by Off The Pitch and third parties on this website.
Cookies placed by Off The Pitch are called first party cookies and are used for various purposes for example to remember the username and to remember the items in a basket. Cookies placed by Off The Pitch are stored for the period as mentioned in our detailed cookie here or until you delete them. Cookies placed by a different party than Off The Pitch, are called third party cookies. These cookies may “follow” you through various websites and for a longer period of time, but they do not collect personal data from which the third party would be able to identify you, the individual customer. The third parties placing these cookies may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programs and other third parties.
For the use of cookies by other companies, the privacy and cookie policy of such other companies applies.
Social media plugins
Social media plugins are plugins that enable you to 'share' content with friends through social networks, such as Facebook and Twitter or similar service providers. We do not control the setting of these plugins. If you would like to know more about what kind of data may be collected through such social plugins and how such data may be used by the respective service provider, please check the privacy policy of that service provider:
Instagram
Twitter
Facebook
Pinterest
YouTube
Google
To increase the protection of your data while visiting our website, social media plugins are integrated into our site by the so called “two click solution”. Such integration ensures that by accessing the website containing social media plugins no connection to the social media provider servers is established. A connection will not be established until you activate the social media plugin and give your consent for the transfer of data. The content of the social media plugin will be transferred directly to your browser and embedded in the website. By embedding the social media plugin social media providers receive information which of our sites you have accessed even if you do not have a profile with the social media provider and you are not logged in. This information will be directly transferred to servers of the social media providers, which are often located in the USA and stored there. If you interact with the social media plugins, for example to click the “like” button the respective information will be directly sent to asocial media provider server and stored there. The information is furthermore published in social media and will be shown to your contacts.
Google Analytics (Website Analysis)
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) Google Analytics uses cookies to facilitate the analysis of the use of the website by you. The information generated by the cookie about your use of our website will generally be transmitted to and stored by Google on servers in the United States. With the activation of the IP address anonymization on our website (see below). The full IP address is sent to and shortened by Google servers in the USA. Google will use this information on our behalf to analyze your use of our website, to generate reports about the website activates and to provide further services , such as Google Adwords and Google DoubleClick to use in connection with the use of the website and the internet. Google will not link your IP address with any other data held by Google.
We have entered into a data processing agreement with Google, which will act as ‘data processor’ on our behalf. We have supplemented the code on our website with the functionality to ensure that IP addresses are collected on an anonymous basis. You can object to the tracking with Google Analytics as described above, by clicking the button "Disable Google tracking" at the bottom of this page. A cookie will be set which will disable the future collection of data when you visit the website (so called opt-out cookie). You can also prevent the storage of cookies by respective settings in your browser software as described above; please note that you may then not be able to use all functions of our website to their full extent.
You can also prevent the Google tracking described above by downloading and installing the browser extension (plugin) available at: plug-in download Further information concerning data protection at Google Analytics is available at Google’s data protection notice under Google Analytics Cookies.
MailChimp
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for own purposes. At the bottom of every email sent automatically via our website you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.
For details on data usage in Mailchimp, see the Mailchimp data protection message at MailChimp Privacy.
Salesforce
Our webshop is developed with software of Salesforce. Personal data that you make available to us for the benefit of our services will be shared with this party. Salesforce has access to your data to provide us (technical) support, they will never use your data for any other purpose. Salesforce is required to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Salesforce reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. Salesforce takes into account the applicable statutory retention periods for (personal) data.
Payment processors
Adyen
We use the Adyen platform for handling a (part of) the payments in our webshop. Adyen processes your name, address and residence details and your payment details such as your bank account or credit card number. Adyen has taken appropriate technical and organizational measures to protect your personal data. Adyen reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. Adyen in the case of an application for a deferred payment (credit facility), share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which they engage third parties. Adyen does not store your data for longer than allowed by the legal terms.
For details on the data usage in the context of Adyen, see the data protection of Adyen at Adyen Privacy.
Securing personal data
Off The Pitch ensures an appropriate degree and method of securing personal data. Therefore, Off The Pitch aims at having data transmitted safely between your computer and our server. Off The Pitch has taken appropriate technical and organisational measures to protect your personal data against loss or any form of illegal processing. Request insight in your personal data via service@off-the-pitch.com.
Off The Pitch and other websites
This website may contain links to other websites. Off The Pitch cannot be held responsible or liable for any processing of your data by these parties. For further information we advise you to read the privacy policy (if applicable) on the website concerned.
Adjustments
This privacy statement may be changed as a result of any adjustments and/or changes to the website. It is therefore advisable to consult this privacy statement on a regular basis.
Contact
If you have any questions on the Off The Pitch privacy policy, please contact Off The Pitch at service@off-the-pitch.com or by regular mail:
Off The Pitch Webshop
Piekstraat 71
3071EL Rotterdam
The Netherlands
Questions concerning your webshop order?
We would love to help you. Fill in this form and we'll get right back to you within 2 business days.
Call us
Our customer service can be reached by telephone on Monday from 13:00 - 16:00 (CET) and Tuesday to Friday from 10:00 - 12:00* (CET) and 13:00 - 16:00 (CET) on +31 88 773 64 80.
Only from 10.00 - 12.00 (CET) there is a Spanish-speaking service employee available.
FAQ
Ordering
Send an email with the article code and size you are interested in, and we will check it for you!
Send us a photo of the packing slip and the shipping box as you received it, and we will find out what went wrong for you.
Haven’t you received an e-mail that your package has been sent yet? Send us an e-mail as soon as possible with the subject “change address”. We will then see if we can still adjust it. If the order has already been registered with DHL, check the tracking link the next day where you can choose 'arrange something else'.
Unfortunately, it isn’t possible to cancel or change the order. If you don’t wish to receive your order, we advise you to refuse the order as soon as the postman arrives at your door. Our delivery partner will arrange for the order to be returned to us. After receiving the return, we will transfer the money back to the account you paid with within 7 days.
Unfortunately, it is not possible to combine two orders.
Unfortunately, it is not possible to add an item to an order that has been placed. We therefore recommend ordering the product in a new order.
If you also didn’t receive a confirmation in your spam folder, please send us an e-mail with your name and address, so we can send the confirmation to you.
Send us an e-mail about which product you’re trying to order in which size and indicate what goes wrong when you try to order it. We’ll figure out how we can solve this.
If you ordered before 8.30 pm on a weekday, you’ll receive a DHL Track & Trace code within 24 hours to track the shipment. If you haven’t received it, please send us an e-mail with your order number and we’ll look into it.
Yes, it’s possible to place an order without an account.
The sales prices that we set in our webshop are carefully chosen. However, we have no insight into the pricing policy of other players in the market. Promotional discounts may also vary in different periods. In addition to high quality and good service, we regularly offer our customers appealing offers. We therefore advise you to visit our stores or online shop regularly for the promotions and offers.
Payment
This problem almost always has to do with cookies. Delete all cookies and try to place the order again. If it still doesn't work after this, try placing the order in an incognito mode. If it still doesn't work after this, please send us an email with a screenshot of the page you're stuck on.
You can pay for your order at the webshop safely and easily via Adyen. You can pay with major credit card companies and PayPal. Depending on the country, other payment methods may apply (Klarna, IDEAL, etc.), which will be visible in the checkout of your order.
A return will be processed within seven days after we received it. If you haven’t received any money after these seven days, please send an e-mail with your order number, article code(s) of the product you returned + DHL Track & Trace code of the return, so we can check this for you.
If your order is returned to our warehouse for any reason, an automatic return process will start, and you’ll receive the paid amount back to your bank account within 7 days after we received your package. Please note that €2.95 will be held back from the paid amount, these are the processing costs of the return. If you wish to receive the order again, we advise you to place a new order.
You can find the invoice in the envelope you received with your order. If it’s not included, please send us an e-mail with your order number so that we can send it to you digitally.
The shipping costs will also be refunded to the account you paid with. Please note that €2.95 will be held back from the paid amount. These are the processing costs of the return.
You can pay with all major credit cards.
All the prices include VAT.
Click on the shopping cart icon at the top, and then click on 'shopping cart'. On the right side under 'Overview' you will find 'Enter promo code'. When you have clicked on it, you can enter the discount code.
The shipping costs vary with every country and shipping method. View the ’Shipping’page
With Klarna you can pay afterwards in our webshop in most countries. Not everyone can simply pay with Klarna. If you try to pay with Klarna, a credit check will be done to see if you can order for the chosen amount. This check looks at 3 factors: your payment history with Klarna, the amount for which you want to order, external information from a credit reference agency.
Shipment
This is different for every country and shipping method. Please see the ’Shipping’ page
If you haven’t received an e-mail (check your spam folder) from DHL containing a DHL Track & Trace code to track the shipment, please send us an e-mail in which you state your order number and indicate that you haven’t received a DHL Track & Trace code yet. Then we will provide you with the link to track the shipment.
In the check-out you can indicate the country of delivery. For all countries we deliver to, you will be forwarded to payment after selecting this country.
Our delivery times are indicative and not a guarantee. Packages can be unexpectedly delayed by the postal services. The Off The Pitch webshop has no control over this and cannot be held liable for such delays. Any delays incurred at the customs of the relevant country are at the customer's risk.
We deliver with DHL Parcel or DHL Express.
For deliveries outside the EU, any import duties for certain products are for the customer. The customer should be aware of the import regulations in his/her country prior to ordering. The Off The Pitch webshop has no control over this and cannot be held liable for this.
If you haven’t received an e-mail (check your spam folder) from DHL containing a DHL Track & Trace code to track the shipment, please send us an e-mail stating your order number and indicating that you haven’t received a DHL Track & Trace code yet. Then we will provide you with the link to track the shipment.
Exchange and returns
A return will be processed within seven days after we received the package. If you have not received any money after these seven days, please send an e-mail with your order number, article code(s) of the product you returned + DHL Track & Trace code of the return, so we can check this for you.
An exchange can be done by ordering the desired item and then returning the old item to us. You should have received a return sticker with your order. This can be pasted over the old sticker and can be returned to us. More information about returns can be found ’here’.
If you aren’t satisfied with a purchase, you can return it without giving any reason within the trial period of 14 working days. We will then refund the purchase amount of the returned items within 7 days after we received the return. Please note that € 2.95 will be held back from the paid amount, these are the processing costs of the return.
It may be that a return label was accidentally not included in the box. Send us an e-mail with your name and order number so that we can send you the return label digitally.
We are sorry that you received the wrong product! Could you provide us with photos of your packing slip in an email, of the item you received, and the packaging of the item with the SKU number on it? Then we can find out exactly what went wrong and help you with this problem.
For return packages, an amount of €2.95 will be held back from the original purchase amount.
You can find the conditions here.
You can find the steps for a return hierhere.
Please use the following return address:
Off The Pitch
Attn. Webshop
Havenkade 2-S
3281 LS Numansdorp
The Netherlands
You have 14 days after receiving the order to return the order.
Warranty
We are very sorry to hear you have a complaint! Explain clearly in an e-mail how the complaint was developed and add additional photos showing the item in it’s entirety and a photo clearly showing the defect. If you put your complaint + your order number in the e-mail, we can handle the complaint as quickly as possible.
Complaints about orders not older than 6 months will be processed. In the event of an unfounded complaint, the costs incurred will be for the customer. If a complaint is justified, the Off The Pitch webshop will decide whether the article will be (partially) repaired, (partially) replaced or (partially) credited. An item returned for warranty assessment must be clean and dry. Wet or dirty shoes will not be accepted.
Stores & Services
You can’t pick up your online order in the store.
You can return your online order to the store, they’ll then pass on the order number to the webshop, so a refund can be made. Unfortunately, an exchange isn’t possible.
Not all sizes available on the webshop are available in the store and vice versa. You can send us an e-mail with the item code and size, so we can check if it is still in the store.
Product information
To maintain the excellent performance of your shoes for a long time, we recommend that you take good care of your shoes and clean them regularly. You can keep your sneakers looking good by following a few simple cleaning steps: 1. Dry brush. Remove dirt from the outsole, midsole and upper with a dry, soft shoe brush. You don't have a shoe brush? No problem — an old toothbrush works just fine. Make a gentle cleaning solution. Mix warm water with a small amount of mild laundry detergent. Wash the laces. Remove the laces and sprinkle a little of the soapy water over them. Wash the laces, rinse and dry with a soft cloth. 2. Wash the soles. Put some of the soapy water on a soft bristle brush and brush the outsole and midsole. Dry them with a soft cloth. 3. Wash and pat. Use the soapy water and a soft brush or soft cloth to clean the upper. 4. Use a dry microfiber cloth or soft cloth to absorb as much soapy water and dirt as possible. Repeat if necessary. 5. Air dry. Let the shoes air dry at room temperature. 6. We do not recommend machine washing or tumble drying your shoes or using aggressive detergents (such as bleach). You will get the best results if you clean your sneakers as soon as they get dirty.
Shipping
For deliveries outside the EU (including Bosnia), any import duties for are for the account of the customer. The customer should be aware of the import regulations in his/her country prior to ordering. The OTP Online Store has no control over this and cannot be held liable for it.
The Netherlands, Belgium, Luxemburg, Germany, United Kingdom
Orders up to €59,95 = €4,95 / £4,95
Orders above €59,95 = free delivery
Expected shipping time: 1-2 business days
Spain
Orders up to €99,95 = €4,95
Orders above €99,95 = free delivery
Expected shipping time: 4 business days
Express orders = €11,95
Expected shipping time: 1-2 business days
France, Portugal, Austria and Italy
Standard delivery orders = €9,95
Expected shipping time: 2-4 business days
Express orders = €11,95
Expected shipping time: 1-2 business day
Croatia, Romania, Bulgaria, Hungary, Slovenia, Czech Republic, Slovakia, Poland, Greece, Ireland, Finland
Standard delivery orders = €9,95
Expected shipping time: 3-4 business days
Express orders = €19,95
Expected shipping time: 1-2 business day
Rest of Europe
Express orders = €19,95
Expected shipping time: 1-3 business days
United States
Express orders = €19,95
Expected shipping time: 2-4 business days
Australia and rest of the world
Express orders = €39,95
Expected shipping time: 3-5 business days
Worldwide shipping times can vary. The above shipping time is an estimation. Place your Standard Delivery order before 8.30 pm & Express before 3 pm and we will hand over your package to DHL that day.
Once your package arrives at the depot, DHL will send you a new notification about the estimated delivery time. If this doesn't fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery will take place.
NOTE: If a package is unable to be delivered due to an incorrect or incomplete (delivery) address, we will still charge for shipping. Remember to check if your address is valid and complete.
Returns
If for any reason you are not happy with your purchase, you may return your order within 14 days of receiving the order for a refund. We will refund the purchase amount within 7 days after receiving the return. If you received a free product together with your purchase and you would like to return it, this additional product must be returned as well; otherwise additional costs will be charged.
Return conditions
Your return should apply to the following conditions:
- Return shipment is provided with a completed return form.
- All items are in a state that corresponds with normal 'fitting behaviour' – as you would fit in a regular store.
- All items are packed in their original and undamaged packaging.
- All original labels and tags are still attached to all items.
Return instructions
Returning to us is at your own expense. Please use the following return address:
Off The Pitch
Attn. Webshop
Havenkade 2-S
3281 LS Numansdorp
The Netherlands
*The processing costs of your return are €2.95 and will be deducted from the purchase price.
Exchange
If you want to exchange a webshop order, you must return the original product in the first place. Afterwards, you can place a new order in our webshop.
Terms & Conditions
- Article 1. Definitions
- Article 2. Relevance
- Article 3. Offers and tenders
- Article 4. Order Confirmation and Agreement
- Article 5. Price
- Article 6. Delivery
- Article 7. Warranty
- Article 8. Receipt
- Article 9. Liability
- Article 10. Transfer of risk
- Article 11. Payment
- Article 12. Right of termination of the contract
- Article 13. Complaints
- Article 14. Intellectual Property
- Article 15. Force Majeure
- Article 16. Applicable law and disputes
Article 1. Definitions
off-the-pitch.com is operated by or on behalf of Premium Inc. Retail B.V., Piekstraat 71, 3071 EL Rotterdam The Netherlands.
Article 2. Relevance
1. These Conditions apply to every offer, tender and agreement between the Off The Pitch webshop and a Customer on which the Off The Pitch webshop has declared to apply these Conditions, insofar as parties have not explicitly deviated from these Terms and Conditions in writing.
2. The relevant Terms and Conditions also apply to agreements between the Off The Pitch webshop and any third parties engaged by the Off The Pitch webshop for delivery.
3. These General Terms and Conditions also apply to employees of the Off The Pitch webshop and its management.
4. The applicability of any purchase or other Conditions of the Customer is expressly rejected.
5. If these provisions or several provisions of these Terms and Conditions are at any time partially or completely annulled, the remainder of these Terms and Conditions will remain applicable. If such event occurs, Off The Pitch webshop and Customer will consult with each other in order to reach an agreement on new provisions for those that were declared wholly or partially null and void. These will then be compiled and replaced with maximum respect for the objectives and scope of the original provisions.
6. If there is any uncertainty regarding the interpretation of these or more provisions of these General Terms and Conditions, such interpretation shall be made in the spirit of these General Terms and Conditions.
7. Should situations arise between parties not covered by these General Conditions, such situations should be assessed in the spirit of these General Conditions.
8. If the Off The Pitch webshop does not continuously ask for strict compliance with these General Terms and Conditions, this does not imply that the provisions contained therein would not apply, or that the Off The Pitch webshop loses its rights to strict compliance with these Terms and Conditions in any way or to any extent whatsoever in other cases.
9. The Off The Pitch webshop reserves the right to change the General Terms and Conditions and the content of its website.
Article 3. Offers and tenders
1. All offers and special promotions of off-the-pitch.com are non-binding, unless a deadline for acceptance is stated in the offer. An offer or a promotion expires if the product to which the offer or promotion relates is no longer available in the meantime.
2. Off The Pitch cannot be held to its offers or promotions if it can reasonably be expected of the Customer that in the offers or promotions, or a part thereof, an apparent error or an error in the writing could have been identified.
3. Prices that are included in an offer or special promotion, include VAT, packaging, shipping and administration costs, unless otherwise indicated.
4. Off The Pitch is not bound by any acceptance (whether by the provisions mentioned below or otherwise) that differs from what is included in the offer or special promotion. In that case, the acceptance is not in accordance with the offer or special promotion, unless off-the-pitch.com indicates otherwise.
5. Compound offers do not oblige off-the-pitch.com to perform part of the order at a proportionate amount of the quoted price. Offers and/or special promotions do not automatically apply to future orders.
6. Special promotions do not automatically apply to repeat orders.
Article 4. Order Confirmation and Agreement
1. As soon as possible upon receipt of an order, the Off The Pitch webshop will send a confirmation of the order, except in cases where the Off The Pitch webshop cannot reasonably be expected to comply with the contract with the customer. Off The Pitch webshop reserves the right, for whatever reason and in its sole discretion, not to accept an order and therefore not to confirm the order. Reasons are not limited to: stock availability, problems with receiving an order, or problems with completing an order. On the other hand, there may also be other circumstances that may lead to the rejection of an order.
2. As soon as the Off The Pitch webshop receives an order, the customer will be informed by email about the availability of the ordered products. If a product is (temporarily) unavailable, consultation with the customer will follow. After consultation with the customer, the final order will be agreed and confirmed by the Off The Pitch webshop. To be able to receive the ordered products, the customer has to make the payment in advance.
3. In exceptional cases, it is possible that some products of the agreed and paid order, for whatever reason, are no longer available. In such a case, the products that are not available at that time will be placed in back order. Delivery (transport) costs related to a backorder delivery are for the account of the customer. The customer has the right to refuse a backorder delivery. The customer must notify the Off The Pitch webshop by email. In such a case, the customer will be credited for the value of the products in back order status.
4. This agreement contains all made arrangements between the customer and the Off The Pitch webshop, replacing all previous agreements, regulations and/or agreements between the customer and the Off The Pitch webshop.
5. Unless there is evidence to the contrary, Off The Pitch webshop’s records constitute a valid proof of assigned orders, payments made to Off The Pitch webshop by customer, and of the deliveries made by the Off The Pitch webshop, recognizing that electronic communication can serve as proof. By accepting these General Terms and Conditions, the customer acknowledges this as well.
Article 5. Price
1. The total amount stated on the order confirmation is final and includes the costs of the processing, the packaging material and the transport of the ordered products.
2. Within the EU, levies or taxes are subject to European regulations.
3. The Off The Pitch webshop will only send a separate invoice to the address submitted by the customer after an explicit request from the customer.
4. The Off The Pitch webshop is entitled to change prices and correct any errors. If the customer has ordered on the basis of a (protected) published price list and the prices were planned to be changed, then the customer will be informed by email. If a price change has been uploaded, the customer has the right to cancel the order within the next 2 days. The Off The Pitch webshop cannot be held responsible for any (printing) errors in its prices or Conditions.
Article 6. Delivery
1. As soon as possible after an order has been accepted by the Off The Pitch webshop, the products will be offered to DHL. DHL will then deliver the package to the address indicated by the customer, unless previously otherwise agreed in writing with the customer.
2. Delivery times given to the customer in writing are indicative and not binding. Packages may be unexpectedly delayed by the postal services. the Off The Pitch webshop has no control over this, and cannot be held liable for such delays. Any delay due to customs clearance in the destination country is at the risk of the customer.
3. The delivery time starts from the moment we hand over the package to DHL or other postal services.
4. If a package (sent from the Netherlands) has not arrived within the specified period, no action will be taken for at least 4 weeks. The reason for this is that the delayed shipment is often still delivered within the mentioned period.
5. For deliveries outside the EU, any import duties for are for the account of the customer. The customer should be aware of the import regulations in his/her country prior to ordering. The Off The Pitch webshop has no control over this and cannot be held liable for it.
6. Any costs related to the delivery shall be borne by the customer.
7. The customer is obligated to accept the purchased products at the time they are made available or transferred to him.
8. If the customer refuses to accept the products, or fails to provide instructions or the correct address, then the products intended for delivery will be stored at the customer's own risk. Any additional costs for repeated delivery attempts or storage of these products will be charged to the customer.
9. Not all shipments are automatically insured. Insurance of a shipment depends on value and/or content of the shipment as well as customer requirements. If, after consultation with the Off The Pitch webshop and providing the customer has agreed on the insurance, a shipment is lost or damaged during transport, the Off The Pitch webshop will request the carrier concerned to conduct an investigation.
10. The Off The Pitch webshop can only comply with the delivery terms if the customer has provided the Off The Pitch webshop with the relevant data necessary for delivery.
Article 7. Warranty
1. The Off The Pitch webshop guarantees that all products delivered will at least comply with the guarantees given by the OEM (Original Equipment Manufacturer). The Off The Pitch webshop will do its utmost to ensure that the ordered products are handled during operation with the greatest possible care and meet the requirements of proper packaging for shipping.
2. No warranty will be given on products of which it is clear that:
1. The customer or third parties have unknowingly altered the products or tried to alter the products without written consent.
2. The products have been used for purposes other than those for which they are intended.
Article 8. Receipt
1. The Customer is obliged to check the delivery (or have it checked) immediately when the products are made available to him or when the transport services deliver them. During such an inspection, the customer is obliged to check whether the quality and/or number of the delivered products correspond to what has been agreed and whether they meet the requirements agreed by the parties with regard to the delivery. The Off The Pitch webshop must be notified within 48 hours of discovery of any defects found by sending an email to service@off-the-pitch.com stating the number mentioned on the packing slip.
2. If the customer receives a delivery with clearly damaged packaging and/or suspects the contents of the packaging are damaged, the customer is required to take the following actions:
1. Take pictures of the package as it was delivered.
2. Indicate on the receipt or delivery note that the package was delivered with damages.
3. Demand a copy of the receipt/delivery note (or make a copy). The company that delivered the products can then leave.
4. Immediately check the contents of the package(s). If the contents of the shipment are damaged, the customer should report this damage within 48 hours in as much detail as possible to the Off The Pitch webshop including photographic evidence. Only then can claims for damaged products be accepted and examined by the Off The Pitch webshop. The Customer shall enable the Off The Pitch webshop to investigate the complaint, or to have it investigated.
5. Products can only be returned upon confirmation and receipt of written permission of the Off The Pitch webshop.
6. In the event that damaged products are returned by the customer, the transport costs shall be borne by the customer. Replacement of the damaged products will be at the expense of the Off The Pitch webshop.
Article 9. Liability
1. In cases where the Off The Pitch webshop is liable, this liability will be limited to what is included in these provisions.
2. If products delivered by the Off The Pitch webshop are not in good condition, the liability of the Off The Pitch webshop is limited to what is stipulated in our General Terms and Conditions under "Warranty".
3. In the event of consequential damage, the Off The Pitch webshop will limit itself to the replacement or refund of the purchase price of the delivered products.
4. The customer is personally responsible for the choice, storage and handling of the products. The Off The Pitch webshop is not liable for any damage caused as a result of deliberate intention, guilt and/or culpable action, or injudicious or improper use by the customer.
5. The Off The Pitch webshop is not liable for any damage, of whatever nature, that may be or is caused by incorrect and/or incomplete information provided by the customer.
6. The Off The Pitch webshop is only liable for direct damage in case of obvious lack of care in providing proper transport packaging and deliberate non-compliance with rules of conduct that have previously been agreed to in writing with the customer.
7. The Off The Pitch webshop is never liable for indirect damage, including consequential damage, loss of profit, missed savings and losses as a result of business stagnation and/or other types of stagnation.
8. In any case, the liability of the Off The Pitch webshop, where applicable, is limited to the amount paid by the insurer.
9. The Off The Pitch webshop cannot be held liable for printing errors, writing and/or counting errors, incorrect interpretations of product information, offers, order confirmations or invoices, incorrect use of products and/or materials, nor for the consequences thereof.
10. The limitations of liability mentioned in this article do not apply if the losses can be attributed to deliberate intention or gross negligence of the Off The Pitch webshop.
Article 10. Transfer of risk
1. Risks arising from loss of or damage to products specified in the agreement shall be transferred to the customer from the moment that these products are legally and/or actually delivered to the customer or to third parties appointed by the customer.
Article 11. Payment
1. No rights can be derived from incorrect prices and/or images.
2. Payment must be made using the payment methods offered on off-the-pitch.com. Processing and shipping of the ordered products takes place after payment by the customer.
3. The Off The Pitch webshop will never make customer data available to third parties and will act in accordance with Dutch legislation (including the General Data Protection Regulation).
Article 12. Right to terminate the contract
1. After purchase, the customer has the right, for a period of 7 working days, to cancel the purchase, without giving any reason. The Off The Pitch webshop must be notified in writing within 14 working days after the purchase. Any costs for returning the products are for the account of the customer.
2. The customer can only cancel the purchase without giving any reason, if the products concerned can be returned complete, unused, undamaged and in their original packaging.
3. The customer is fully responsible for the return, the method of shipment and any insurance of the shipment.
4. If, in case of a return to the Off The Pitch webshop, it appears that the return packaging is damaged or that the returned products do not meet the Conditions stated under paragraph 2 of this article, the Off The Pitch webshop will inform the customer of this within a maximum of 2 working days.
5. Paragraph 1 of this Article shall not apply to Accessories and Clearance Sales.
Article 13. Complaints
1. If the delivered products do not meet the customer's expectations as a result of breakage, damage or incorrect delivery, the customer shall notify the Off The Pitch webshop within 48 hours after receipt of the products. If the Off The Pitch webshop has not received a complaint within this period of 48 hours, it is deemed that the delivery was in accordance with the order.
Article 14. Intellectual Property
1. The Off The Pitch webshop reserves all rights and powers which belong to it by virtue of the Dutch Copyright Act (Auteurswet) and any other laws and intellectual property laws.
2. The Off The Pitch webshop is the owner and/or licensee of all copyrights, database applications, (private) brands and other intellectual property rights on this website. Concept, structure, layout and design are the exclusive property of the Off The Pitch webshop.
3. If the aforementioned items are used by the customer it will only be limited to him- or herself and the items will not be reproduced, published or brought to the attention of third parties without the prior written consent of the Off The Pitch webshop.
Article 15. Force Majeure
1. Neither the Off The Pitch webshop nor the customer are deemed to fulfil any of their obligations if they are prevented from doing so as a result of circumstances that cannot be attributed to fault and if the obligations would be contrary to the applicable legislation, a legal act or parts thereof.
2. In addition to what is considered to be force majeure by law and jurisprudence, in these General Terms and Conditions force majeure is understood to be all external causes, foreseen or unforeseen, over which the Off The Pitch webshop has no influence and as a result of which the Off The Pitch webshop may not be able to fulfill its obligations.
3. The Off The Pitch webshop reserves the right to invoke force majeure if the circumstances as described above apply after the Off The Pitch webshop was deemed to comply with its obligations.
Article 16. Applicable law and disputes
1. All legal relationships to which the Off The Pitch webshop is a party, even if it concerns a relationship that is wholly or partly located abroad or if the party involved in the legal relationship is a resident of a foreign country, shall be assessed solely on the basis of Dutch law. The UN Convention on the International Sale of Products does not apply.
2. Before the parties appeal to the courts, they shall make every effort and do their utmost to settle any risen by mutual agreement.
Privacy Policy
Off The Pitch and its group companies (Premium Inc B.V.) consider the protection of your privacy and safety as very important.
Data processing
When you visit this website, place an order, subscribe for the newsletter, ask us a question or participate in a contest or survey on this website, we ask you to submit, among other things, your name, address, bank and/or payment details. Off The Pitch will use these data for the following purposes:
- to provide and invoice our services;
- to process your order and to inform you on its progress;
- to provide you with information on Off The Pitch organisation, products and activities;
- to provide information to third parties if this is necessary for them to be able to perform their work for Off The Pitch or by virtue of any legal obligations;
- to answer any questions, you may have. If you registered for the Off The Pitch membership, Off The Pitch will use these data for the following additional purposes:
- to send you special offers and/or newsletters by email, text message and/or regular mail concerning the Off The Pitch membership;
- to create offers that are in line with your preferences and purchases.
If you joined in a prize contest, Off The Pitch will use these data for the following additional purposes:
- to provide you with information on the results of prize contests.
Finally, we record information (among other things the IP address used) for composing user statistics and for securing the website.
All data, including but not limited to, your personal data and purchase data will be processed by data controller Premium Inc Retail B.V., Piekstraat 71, 3071EL Rotterdam, The Netherlands. For the purposes set out in this Privacy Policy, all data may be exchanged between the Premium Inc group of companies, including those based in countries within and outside the EU, and including Premium Inc subsidiaries that run the Premium Inc Webshops in your country under the instructions of Premium Inc B.V. For the purpose of analizing the purchase history for marketing purposes, your data can be stored on third party servers. Those third parties store and process your data under instructions of Premium Inc B.V. This analysis will only be used by Off The Pitch. Unless provided otherwise herein, your data will not be made available to third parties.
Off The Pitch membership
The Off The Pitch membership is the loyalty program for customers of Off The Pitch Stores. If you are at least 18 years old, you can register as a member for free in a Off The Pitch Store or via Off-the-pitch.com. You agree to receive special offers, newsletters by email, regular mail and/or text message from Off The Pitch concerning Off The Pitch products and Off The Pitch activities, including invitations to special events. If you no longer wish to receive these, you may terminate your membership to the Off The Pitch membership at any time by notifying Off The Pitch via the unsubscribe link in the newsletter footer.
Your rights
You have the right to inspect the data recorded by Off The Pitch concerning you at any time. If (part of) these data are incorrect, you may request Off The Pitch to adjust, supplement, remove or screen those data. Please send your request to: service@off-the-pitch.com or by regular mail: Off The Pitch, Piekstraat 71, 3071EL Rotterdam, the Netherlands. If you do not wish to receive any marketing information on Off The Pitch, its organisation or its products, please send an email to: service@off-the-pitch.com.
Cookies
A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website. Cookies may be used to store your passwords and user ID’s, preferences of start pages, ordering status on a website, personalisation or website tracking (e.g. targeted marketing). The information stored in a cookie may later be read from your browser in order to –among other functions- deliver a page tailored to you or to automatically log in.
Use of cookies
Cookies allow you to make full use of the online shopping and personalized features available on this website. Cookies also help us to provide you with the best shopping experience possible by giving us information which we use to improve the usability and the performance of this website. Furthermore, we use tracking pixels in our email newsletters to track clicks back to our website.
How to change your cookie settings and withdraw your consent
Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you continue to access this website. By using and browsing this website, you consent to cookies being used in accordance with this cookie policy. If you do not consent to the placement of cookies, or you wish to withdraw your consent, you can remove existing cookies from your browser and prevent new cookies being placed by changing your browser settings. How to do this will depend on the browser you use. You can find this information regarding the following browsers here:
Google Chrome
Internet Explorer
Mozilla Firefox
Safari
However, if you do this, it may happen that you will be unable to make use of all options on our website. You may also adjust your browser in such a way that you will be notified if a cookie is placed on your computer. Please bear in mind that certain cookies are needed for the website to be able to run.
Cookies used on this website
Cookies on this website that do not require approval
Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. They are only saved on your computer while you are actually browsing the website.
Cookies on this website that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfil important functions. Without these cookies, features that enable our website to be used easily will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers and other relevant communications to you that are tailored to you personally.
Categories of Cookies used on this website
Strictly necessary cookies
These cookies are essential for the operation of the website and are used by Off The Pitch for technical purposes such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products. These cookies are session cookies, which typically store information in the form of a session and they are stored in temporary memory and are erased when you close the web browser.
Performance cookies
These cookies gather information about how a website is used. They are used by Off The Pitch to collect statistical information about the number of visitors that use the website through the link in the email newsletters, to measure the success of the newsletters; to collect statistical information about how visitors use this website in order to improve the way the website works and measure the success of competitions and campaigns. These cookies are used exclusively to improve the performance of the website, and with it the user experience. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
Functional cookies
These cookies enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalised functions. They are used by Off The Pitch to distinguish you from other users of the website, so Off The Pitch can personalize your shopping experience by making this website and the advertising displayed on it more relevant to your interests and can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
Marketing and Retargeting cookies
These cookies are used to deliver adverts and other communications more relevant to you and your interests. They are used by Off The Pitch to make relevant offers to you outside of the off-the-pitch.com website. Furthermore, Off The Pitch uses cookies to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them.
First and Third party cookies
Both session cookies and persistent cookies are used by Off The Pitch and third parties on this website.
Cookies placed by Off The Pitch are called first party cookies and are used for various purposes for example to remember the username and to remember the items in a basket. Cookies placed by Off The Pitch are stored for the period as mentioned in our detailed cookie here or until you delete them. Cookies placed by a different party than Off The Pitch, are called third party cookies. These cookies may “follow” you through various websites and for a longer period of time, but they do not collect personal data from which the third party would be able to identify you, the individual customer. The third parties placing these cookies may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programs and other third parties.
For the use of cookies by other companies, the privacy and cookie policy of such other companies applies.
Social media plugins
Social media plugins are plugins that enable you to 'share' content with friends through social networks, such as Facebook and Twitter or similar service providers. We do not control the setting of these plugins. If you would like to know more about what kind of data may be collected through such social plugins and how such data may be used by the respective service provider, please check the privacy policy of that service provider:
Instagram
Twitter
Facebook
Pinterest
YouTube
Google
To increase the protection of your data while visiting our website, social media plugins are integrated into our site by the so called “two click solution”. Such integration ensures that by accessing the website containing social media plugins no connection to the social media provider servers is established. A connection will not be established until you activate the social media plugin and give your consent for the transfer of data. The content of the social media plugin will be transferred directly to your browser and embedded in the website. By embedding the social media plugin social media providers receive information which of our sites you have accessed even if you do not have a profile with the social media provider and you are not logged in. This information will be directly transferred to servers of the social media providers, which are often located in the USA and stored there. If you interact with the social media plugins, for example to click the “like” button the respective information will be directly sent to asocial media provider server and stored there. The information is furthermore published in social media and will be shown to your contacts.
Google Analytics (Website Analysis)
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) Google Analytics uses cookies to facilitate the analysis of the use of the website by you. The information generated by the cookie about your use of our website will generally be transmitted to and stored by Google on servers in the United States. With the activation of the IP address anonymization on our website (see below). The full IP address is sent to and shortened by Google servers in the USA. Google will use this information on our behalf to analyze your use of our website, to generate reports about the website activates and to provide further services , such as Google Adwords and Google DoubleClick to use in connection with the use of the website and the internet. Google will not link your IP address with any other data held by Google.
We have entered into a data processing agreement with Google, which will act as ‘data processor’ on our behalf. We have supplemented the code on our website with the functionality to ensure that IP addresses are collected on an anonymous basis. You can object to the tracking with Google Analytics as described above, by clicking the button "Disable Google tracking" at the bottom of this page. A cookie will be set which will disable the future collection of data when you visit the website (so called opt-out cookie). You can also prevent the storage of cookies by respective settings in your browser software as described above; please note that you may then not be able to use all functions of our website to their full extent.
You can also prevent the Google tracking described above by downloading and installing the browser extension (plugin) available at: plug-in download Further information concerning data protection at Google Analytics is available at Google’s data protection notice under Google Analytics Cookies.
MailChimp
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for own purposes. At the bottom of every email sent automatically via our website you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.
For details on data usage in Mailchimp, see the Mailchimp data protection message at MailChimp Privacy.
Salesforce
Our webshop is developed with software of Salesforce. Personal data that you make available to us for the benefit of our services will be shared with this party. Salesforce has access to your data to provide us (technical) support, they will never use your data for any other purpose. Salesforce is required to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Salesforce reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. Salesforce takes into account the applicable statutory retention periods for (personal) data.
Payment processors
Adyen
We use the Adyen platform for handling a (part of) the payments in our webshop. Adyen processes your name, address and residence details and your payment details such as your bank account or credit card number. Adyen has taken appropriate technical and organizational measures to protect your personal data. Adyen reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. Adyen in the case of an application for a deferred payment (credit facility), share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which they engage third parties. Adyen does not store your data for longer than allowed by the legal terms.
For details on the data usage in the context of Adyen, see the data protection of Adyen at Adyen Privacy.
Securing personal data
Off The Pitch ensures an appropriate degree and method of securing personal data. Therefore, Off The Pitch aims at having data transmitted safely between your computer and our server. Off The Pitch has taken appropriate technical and organisational measures to protect your personal data against loss or any form of illegal processing. Request insight in your personal data via service@off-the-pitch.com.
Off The Pitch and other websites
This website may contain links to other websites. Off The Pitch cannot be held responsible or liable for any processing of your data by these parties. For further information we advise you to read the privacy policy (if applicable) on the website concerned.
Adjustments
This privacy statement may be changed as a result of any adjustments and/or changes to the website. It is therefore advisable to consult this privacy statement on a regular basis.
Contact
If you have any questions on the Off The Pitch privacy policy, please contact Off The Pitch at service@off-the-pitch.com or by regular mail:
Off The Pitch Webshop
Piekstraat 71
3071EL Rotterdam
The Netherlands
Contact
Questions concerning your webshop order?
We would love to help you. Fill in this form and we'll get right back to you within 2 business days.
Call us
Our customer service can be reached by telephone on Monday from 13:00 - 16:00 (CET) and Tuesday to Friday from 10:00 - 12:00* (CET) and 13:00 - 16:00 (CET) on +31 88 773 64 80.
Only from 10.00 - 12.00 (CET) there is a Spanish-speaking service employee available.
